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Faq Page
Are the items that you sell authentic?
We sell only authentic pre-owned designer items. Every item that is sold goes through a comprehensive authenticity review process where it is evaluated by a qualified member of our authenticity review team. If there are any doubts about the authenticity of an item, we will not sell it. All purchases are also protected by our money-back authenticity guarantee.
Do you negotiate on price?
We do not negotiate on price on any of our items. We do our best to price our items as low as possible based on style, condition, and fair market value. If for some reason, you feel that an item has been priced incorrectly, please feel free to contact customer service and we will be happy to review.
Do the items I purchase include the original authenticity cards and/or proof of authenticity?
Because our designer items are pre-owned, not all items may come with the original authenticity card, receipt, etc. Accessories such as dust/sleeper bag, authenticity card(s), and/or original packaging are only included if explicitly mentioned in the item descriptions.
How do you determine the condition of the products?
We accurately describe our pre-owned products to help you quickly evaluate their condition. We invite you to always have a look at the detailed description and photographs to acquire additional information for each product.
Our condition rating system is as follows:
“Like New”
Products are in perfect condition with no sign of wear, scratches, or anything mentionable. Some Like New items come with tags attached.
“Excellent”
Products have very little signs of wear that are barely noticeable.
“Great”
Products have little signs of wear, which are noticeable.
“Very Good”
Products have noticeable signs of wear.
“Good”
Products have even more noticeable signs of wear than “Very Good”.
“Fair”
You won’t find many of items in this condition, as we only want to offer quality Designer items. Most likely these pieces have even more noticeable signs of wear than “Good”, but the team considered it was worth the investment.
Can I pay in a foreign currency?
Although you can browse our website in multiple currencies, checkout will always be in USD. By selecting your desired country currency in the top right corner, prices will convert from USD to the chosen currency type.
How much does shipping cost?
We offers free ground shipping to all delivery locations within the continental United States and flat rate shipping options for express and international orders. Please refer to our shipping rates for additional information.
Do you ship internationally?
Yes, we do ship internationally to most countries. Please refer to our shipping rates for additional information.
Will my order include shipping insurance?
Yes, all order placed through our website are fully-insured and protected by us.
Will you ship an international package as a gift?
Please be aware that international shipments are subject to inspection by international customs authorities and in accordance with the law, we will not mark international shipments as a "gift" in an attempt to avoid customs fees. All customs forms will be marked as "used" items and for the amount purchased (excluding shipping charges).
How do I return or exchange my order?
With the exception of layaway and international orders, you have up to 30 days from your order date to return your purchase. Please refer to our return policy for additional details.
Will I have to pay for return shipping?
Yes, you are currently required to pay all shipping costs for any orders that you decide to return. Please refer to our returns page for additional information.
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